FAQ
Preguntas frecuentes sobre París
P.¿Qué es un shuttle(lanzadera) de aeropuerto?
R. Un servicio de lanzadera aeropuerto es un servicio de autobús que transporta a los pasajeros desde los aeropuertos hacia diferentes puntos de la ciudad.Los pasajeros esperan en el punto de encuentro de recogida y una vez en el bus deben hacer varias paradas.Un shuttle puede ser tan grande como un bus urbano o tan pequeño como una mini furgoneta.
P.¿Qué tipo de servicios ofrecen?
R. Ofrecemos varios servicios :
Traslado en vehículo compartido : Este servicio ofrece un traslado que hace una o varias paradas ya que hay varios pasajeros en el vehículo.Es una forma práctica y económica para trasladarse de puerta a puerta desde los aeropuertos Cahrles de Gaulle,Orly y Beauvais,hacia destinos en París y Disneyland.
Traslado privado : Es un traslado de puerta a puerta solamente para usted.Una vez que esté listo el chofer lo espera al pasar la aduana y parten directamente hacia su destino.No hay tiempo de espera o paradas adicionales.Ofrecemos servicios privados de 1 a 3 personas, de 5 a 6 y de 6 a 8.
Servivio VIP : Servicio de alta calidad,el más lujoso y exlusivo que ofrecemos en París.
P.¿En qué lugares ofrecen sus servicios?
Traslado en vehículo compartido : la lanzadera se ofrece :
- Entre los aeropuertos de París (Charles de Gaulle, ORLY, Beauvais) y la ciudad de París.
- Entre los aeropuertos de París (Charles de Gaulle, ORLY, Beauvais) y el complejo Disneyland.
- Entre los aeropuertos Charles de Gaulle y Beauvais.
Traslado privado : El traslado privado tiene varias ofertas que dependen de la petición del cliente:
- Entre los aeropuertos (CDG, ORLY, BVA) y su destino en París y suburbios.
- Entre los aerpuertos (CDG, ORLY, BVA)y el complejo Disneyland.
- Entre los la ciudad de París y Disneyland.
- Entre los aeropuertos Orly y CDG / BVA y CDG / BVA y Orly.
- Entre París y las estaciones de trenes.
- Otros destinos a petición del cliente.
P.¿Cómo puedo enviar mis felicitaciones con respecto al servicio prestado?
R.Siempre estamos agradecidos por cualquier comentario sobre su experiencia con nosotros en París,es agradable recibir comentarios positivos.
Si desea escribirnos sobre nuestro servicio o nuestro personal, puede hacerlo haciendo clic en el vínculo de Atención al cliente en nuestra página web.
Si hay una persona en particular de la cual siente que recibió un excellente servicio,infórmenos su nombre y le haremos llegar personalmente sus comentarios.
P.¿Cómo puedo presentar una queja?
R.Si desea enviar una queja, puede hacer clic en el vínculo Atención al cliente de nuestra página web.Estaremos encantados en analizar su queja y darle la solución correspondiente.
Cotizaciones
P.Quisiera conocer un precio.¿Cuánto costaría mi traslado?
P.Usted puede obtener los precios en nuestra página web. Cuando llena el formulario el sistema le ofrece las tarifas automáticamente de acuerdo con parámetros pre-grabados.
Además,puede enviarnos un correo con su petición y será un placer responderle lo antes posible.
P.Qué tipo de traslado necesitaría ?
R.Si no está seguro del tipo de traslado que necesita o simplemente de cuántos autos necesita de acuerdo con el número de personas que viajan,puede contactarnos mediante un correo o una simple llamada.
P.¿En qué moneda están sus precios?
R.Nuestra moneda es en euros.
P.¿Por qué debo reservar de antemano?
R.De acuerdo con la ley y el deber ético, nuestra empresa no compite con los taxis regulares del mercado.
Además, reservar con antelación le garantiza tranquilidad : tranquilidad de no esperar en la conocida y enorme cola de los taxis en el aeropuerto luego de un vuelo largo y exhausto.Tranquilidad de no estar obligado a cambiar dinero con tasas de cambio excesivas en el aeropuerto.Tranquilidad de estar al corriente de los verdaderos precios públicos y de elegir el tipo de traslado más cercano a sus necesidades
P.¿Con cuánto tiempo de antelación debo reservar?
R.Se requiere un mínimo de 24 horas antes de la fecha de llegada o de regreso para aceptar una reserva.Para asegurarse de que su reserva ha sido registrada correctamente es recomendable hacerla al menos 24 horas antes de la salida del vuelo.
P.Quisiera reservar para hoy/esta noche, ¿sería posible?
R.Para asegurarse de que su reserva se registrará, puede llamarnos antes de realizar la reserva :
+33 (0)1 57 42 58 01
P.En la reserva,¿hay que rellenar la hora exacta de llegada o regreso,o debo calcular yo mismo la hora de recogida?
R.Al rellenar la hora de llegada o salida del vuelo debe escribir la misma hora que indica su billete de avión.Nuestro sistema calcula automáticamente la hora de recogida.
P.Nuestro grupo necesita ser recogido/dejado en diferentes lugares.¿Cómo podemos reservar?
R.Esta es una cotización especial que nuestra página web no puede ofrecerle.Debe contactarnos por mail para enviarle la tarifa adecuada, será un placer ayudarlo a encontrar la mejor solución.
P.Solo necesitamos reservar un trayecto,¿cómo debemos hacer?
R.Al rellenar nuestro formulario usted puede notar que dedicamos una parte para la llegada y otra diferente para el regreso. Si usted sólo necesita una recogida desde el aeropuerto debe llenar sólo la primera parte:LLEGADA.Si por el contrario necesita un traslado desde su alojamiento hacia el aeropuerto debe llenar sólo la segunda parte:REGRESO.
Q. Somos dos grupos llegando a diferentes horas, y quisiéramos viajar juntos en el mismo vehículo.¿Cómo podemos hacer?
R.Simplemente, le recomendamos realizar una sola reserva que incluya el número total de pasajeros pero debe poner la hora de llegada del último vuelo.
Ejemplo :
- Primer grupo, llegando a las 14h00, número de personas : 2
- Segundo grupo, llegando a las 14h30, número de personas : 3
- La reserva será : 5 personas, llegada a las 14h30
P.No he recibido aún el mail de confirmación:
R.Si usted no ha recibido su confirmación 24 horas después de haber realizado la reserva, envíenos un mail para avisarnos y se la enviaremos otra vez.
P.He perdido mi correo de confirmación.¿Qué podría hacer?
A.If you loose your confirmation before your departure :
You may ask for a new one by email and we will send it to you as soon as possible.
Q.If you loose your confirmation during your trip what sould I do?
A.To avoid any problems, we recommend you to remember (and eventually write it on another paper) your reservation number and the telephone toll free number of our company written on your voucher. These are the basics informations that can avoid you to be disrupted at your arrival.
Q.My computer crashed or i made a bad manipulation when I was making a booking. Did it get through?
A.Our booking procedure is divided into 3 parts, the first one is about your flight arrival and departure informations and the second one treats about credit card informations. Once and only once you can read the following paragraph, it means that your booking has been registered:
“Thank you Ms/Mr ********
Your request & payment details have been forwarded to our reservation department. Your reference number is : *******.
You will receive a confirmation containing the transfer procedure within 24 hours.
In the unlikely event that you have not received a confirmation within 24 hours or have another urgent inquiry then you may contact us at resa@parisairportransfer.com Please use the reference number showed above for further correspondence.
We thank you for using our service.
The team of airport-shuttle.com”
Q.Can I book if I don't have a credit card?
A.We do accept cash payment on request.
Q.Is it safe to use my credit card over the Internet?
A.Using your credit card to make purchases via our web site is a secure way to pay for your bookings - as safe as booking through our telephone reservations center.
All sensitive information, including personal details as well as credit card information, is kept confidential through the use of our secure server software (SSL).
We do not retain live records of credit card information on our web servers after the transaction has been completed (i.e. you will need to enter your details each time you book over the Internet).
Q I am trying to book for a shuttle but my card keeps getting rejected. Why?
A.There may be a number of reasons why your card has not been accepted:
# You may simply have entered an invalid card number. The most likely reasons for this are that you have mistyped the card number or missed some of the digits, or you have not entered the card number we need. Please try again, checking your typing carefully
#Most likely for security reason, your bank did not authorize the transaction, as it is an international charge
# The card type you have specified (Mastercard, Visa) does not appear to match the card number supplied. Please go back and check that the card type selected is correct
# Your bank has declined to authorize payment for this amount
# Your card may be of the type that requires the card holder to be present,and is therefore not suitable for telephone/Internet bookings
We accept bookings made with the following credit card companies:Visa, Visa Delta.
We do not accept debit cards (Switch, Maestro, etc).
If you still have problems, please contact the issuing bank of your card, as the payment is not being authorized by your bank.
ABOUT OUR CAR FLEET
Q.Are the shuttles/cars smoking?
A.All our car fleet is non smoking
Q.Are the shuttles/cars air conditioned?
A.Yes, all our car fleet is equipped of air conditioning systems.
Q.How many passengers can hold each shuttles/cars?
A.Our shuttles can seat up to 8 passengers + driver
QWhat is the first thing that I have to do after landing at the airport?
A.As soon as you exit from the plane and just after taking your luggage, please call our toll free number :
0800 508 928 , from any France Telecom public phone (this number does not require a phone card or coins).
This permits us to know that you well arrived and that the driver can wait for you.
Q.How will we find our driver at the airport?
PRIVATE TRANSFER : your driver will meet you at the exit from the customs hall inside the airport terminal. The driver will hold a sign with your name written upon it
SHUTTLE TRANSFER : your driver will wait for you at the meeting point of the terminal. The meeting points are listed on the electronic voucher given to you by mail after your booking is confirmed.
Q.We may take more/less than 30 minutes to exit. Will the driver be there?
A.Driver will be waiting for you. The 30 minutes indicated is an average time passengers take to exit with luggage. If you foresee that you will take less time (only hand luggage) or more (reduced mobility, etc) please advise in the observations box.
Q.I have walking difficulties, so it may take me a while to come through. Will the driver wait for me?
A.Yes, the driver will wait. If you foresee an extended delay, please indicate this fact in the observations section of the booking form.
Q.What happens if our flight is delayed, or I miss my connecting flight?
A.We ask for your flight details at the time of booking, so the drivers can check the arrivals board.
Drivers will wait up to 30 minutes after flight has landed (time allowing for collection of luggage and clearance of immigration / customs.)
If you have problems collecting your luggage or clearing inmigration, please call our passenger service telephone supplied on your booking voucher.
However if you know your flight is going to be delayed, or have missed your connecting flight, we request you to advise our passenger service by telephone or by mail at your earliest convenience to re-schedule drivers.
Q.How long will the driver wait for us to clear customs at the airport?
A.The driver will normally wait up to 30 minutes after your flight has landed before making enquiries with the airline, customs or immigration. After this procedure and if there is no sign of the passenger will the driver leave the airport.
If you are delayed in customs, immigration, baggage collection or lost luggage please call our offices to ensure that your driver will wait.
Q.I am only bringing hand luggage. Will the driver be there as soon as I land?
A.Our drivers are usually waiting for you at the airport half an hour after the flight has landed. If you do not have any luggage, please indicate this fact in the observations section of the booking form. The driver will be ready for a quick exit.
Q.What happens if I can’t find my driver at the airport?
A.In this case, please call the emergency telephone you will receive with your booking confirmation, and you will be directed to your driver.
Q.Does the airport transfer take us directly to our accommodation?
PRIVATE TRANSFER : yes, we transport you directly to and from your chosen accommodation, or as near as the vehicle can get. Occasionally this not possible for access reasons (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc. ) in this case you will be dropped and collected at the nearest available point.
SHUTTLE TRANSFER : the driver drop all the passengers off to their personal accommodation. The itinerary is prepared in advance to optimize distance and time.
Q.How long will our transfer take?
A.We do not indicate the time it takes to get to destination as it varies depending on traffic conditions, however if you ask for it, we do give you an indication of the distance in Kilometers and the average estimates time of transfer.
Q.We will need to stop to get keys, Can we continue to the apartments?
A.Yes, there is no problem for a brief stop to collect keys and continue to your accommodation in the same city. However, you must advise us of the collection address point in the observation box on the booking form. If the key collection point is further or request a deviation than your actual destination, you will be charged of the *** price.
Q.How close to the accommodation will we be dropped off?
A.Our service is a door to door service, you'll be dropped off at the entrance of your accommodation.
Q.How much shall i tip the driver?
A.You can decide to tip or not to tip the driver according to your personal experience and your personal relationship with him.
Q.Shall I confirm my return transfer?
A.You must confirm your return transfer to permit us to schedule our planning transfer.
Q.We would like to arrive at the airport well in advance of our flight. How can we ensure this will happen?
A.We aim to transfer our passengers 3-3 ½ hours prior to flight take off. However, with private transfer, you can request another pick-up time in the observation box in the booking form.
Most airline companies open their check-in desks 2 hours prior to flight take off, and close check-in 40-45 minutes prior to flight take off.
Q.How close to the accommodation will we be picked-up?
A.Our service is a door to door service, you'll be picked-up at the entrance of your accommodation.
QHow close to the terminal will we be dropped-off?
A.Our service is a door to door service, you'll be dropped-off at the entrance of the terminal.
Q.One of our party is disabled and has a wheelchair. Can we use the transfer service?
A.If you will be traveling with Motorized Wheelchairs or an Electrical Disability Scooter, these are considered as baggage, so there won't be any problem to put it in the baggage.
SERVICE FOR CHILDREN
Q.Do you cater for baby seats?
A.Yes, Baby seat option is available on both Private Transfer services and Shared Shuttle services. When booking, please note the age of the child and your need for a baby seat in the observation box.
Q.What is the baggage policy for transfers?
A.Each passenger is allowed one normal sized piece of baggage and one piece of hand baggage. Any excess luggage must be declared at the time of booking.
SERVICE FOR PETS
Q.Do you allow pet transfers?
A.We are happy to cater for pets accompanying their owners. You must have a correctly sized container to carry your pet, otherwise we may refuse travel for your pet. The following requirements must be met:
* The container must be large enough for the pet to stand up, turn around and lie down in a natural manner. Your pet will be in the container for some time and therefore, it should be as comfortable as possible.
* The container must be strong enough to protect the pet during transport, be secure enough to contain it and have sufficient ventilation on all four sides to ensure the air quality in the container will not deteriorate.
* The door must be secured in such a manner that it will not open accidentally or your pet cannot open it during handling and transport.
* Your pet's nose and paws should not be able to fit through any ventilation opening or door mesh.
* The container must have a water pot and a food container accessible from outside.
* Fiberboard or wire mesh containers are not suitable for air transportation.
Detailed instructions on the container specifications can be found in the IATA (International Air Transport Association) Live Animals Regulations. Most pet stores and many kennels sell containers or they can be made to measure to the IATA specification.
Q.How do i book for a pet transportation?
A.You may book normally, and in the observations box include a note indicating that you will be traveling with a pet. You will also need to indicate the dimensions and weight of the container (container weight must include weight of your pet).
Please note normal baggage restrictions apply, and you will most likely require to book additional luggage space so we position the correct type of vehicle.
Unaccompanied Pets are not currently catered for.
Pets are transported at owners own responsibility. Any transportation to pets normally produces stress to your animal and must be taken into account if you have a very sensitive animal.
Q. I want to change my booking. How do I proceed?
A.You may modify your booking at any time up to 72h prior to your arrival date, simply by notifying us by mail or by telephone.
Q.I want to cancel my booking. How do I proceed?
A.Please note that cancellation policy is 48 hours prior to the date of arrival or departure.
Q.I have missed my connecting flight. What do I do?
A.To be able to re-schedule your transfer pick-up, please call our passenger Support telephone you have received on your booking confirmation.
To re-schedule your pick-up you must call Customer Support before the time your driver is scheduled to meet you at the airport.
